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AUE Staffing is currently seeking a bilingual (Spanish/English) Program Services Specialist for a long-term, temporary assignment. This full-time role requires a self-motivated individual with strong customer service, organizational, and problem-solving skills. The specialist will assist clients by screening for eligibility, providing direct services, and acting as a liaison between service partners and the program team. This is an excellent opportunity for someone with a human services or administrative background who enjoys working in a fast-paced, client-facing environment.
Key Responsibilities:
Screen and interview applicants for financial assistance and related programs Assess applicant eligibility based on income, family status, and other criteria Perform home visits and related investigations to gather supplemental case information Manage and update client files in compliance with internal procedures Provide program services directly to clients as needed Handle incoming phone calls and determine appropriate referral or appointment scheduling Guide clients on necessary documentation for eligibility interviews Support assessors by screening walk-in clients and preparing them for intake Liaise with partners, contractors, and external service providers Prepare reports, correspondence, and maintain accurate case records Attend staff meetings and consult supervisors on complex or difficult cases Perform other related duties as assigned
Job Requirements
Required Skills and Qualifications:
High proficiency in Microsoft Word and general word processing Strong customer service and communication skills Bilingual fluent in both Spanish and English Excellent critical thinking and problem-solving abilities Strong organizational and multitasking skills Self-starter with the ability to work independently Experience working in social services, human services, or a similar environment is a plus
Additional Requirements: Must pass a background check and drug screening
About AUE Staffing:
AUE Staffing, Inc. Is a drug-free and equal opportunity employer. We are proud to offer our employees a supportive work environment and access to benefits during temporary assignments.
