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CSR PUBLIC WORKS

PALM BAY, FL 32910

Posted: 05/15/2024 Industry: CLERICAL Job Number: 17775 Pay Rate: $14.05

Job Description

GENERAL STATEMENT OF JOB
Under general supervision, performs technical clerical work assisting customers with service inquiries, complaints, applications for service, and/or payment of accounts. Maintenance and research of customer database; provides statistical reports as requested. Work is performed within established guidelines. Tact, courtesy and firmness are required in dealing with customers and perspective customers. Reports to assigned supervisor.

SPECIFIC DUTIES & RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS
Represents the City in a professional and courtesy manner at all times.
Assists citizens with inquiries, requests for information and service requests; listens to and analyzes citizen concerns as needed; provides responses within established policies, procedures and standards; resolves problems as non-routine situations arise.
Process payments received through the mail and from walk in customers. Verify payment with amount billed, apply payments to accounts, and process cash receipts using on-line computer terminal.
Balance and reconcile all cash receipts, endorse checks and prepare bank deposits.
May meet with customers to assist them in understanding City procedures and to assist in resolving their concerns.
May maintain customer database including input, tracking and maintenance of service request records, service orders, and/or work orders.

Provides citizen information concerning projects or other activities pending or in progress.
May screen files for outdated or duplicate material and prepare documents for destruction or transmittal to archives.
May prepare and process applications and permits.
May scan documents into document imaging system.

ADDITIONAL JOB FUNCTIONS
Calls, logs and follow-ups on utility location services (one-call) for departmental excavation activities.
Processes weekly, statistical reports from data collected from several sources, such as: Naviline, H.T.E., Excel spreadsheets, Access databases, work orders. Responsible for developing and preparing reports, analyzing customer service surveys, making maps upon request, and tracking performance measures and service demands.
Performs other duties as assigned.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

EMERGENCY DECLARATION STATUS
Code 2: (Public Works): Non-essential employees will not be required to work during a declared emergency but may be required to work during an undeclared emergency or in the aftermath of an event associated with a declared emergency. On an incident by incident basis, the employee s Department Head will make the determination when the employee will be required to work.

Job Requirements

MINIMUM TRAINING & EXPERIENCE
Graduation from high school with 2 years experience in high volume customer service operation with frequent public contact, previous experience with a government organization preferred. An equivalent combination of training and experience which provides the required skills, knowledge and abilities may be considered. Must possess a valid Florida s Driver s License and have an acceptable driving record and maintain an acceptable driving record.

******This can be an Full TIme ongoing long term position for the right candidates- Great opportunity to show them what you've got- Excellent Word/Excel Skills, Customer Service and Work Ethics are a must****

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements: Must be physically able to operate a variety of automated office machines which includes a computer, calculator, printer, copier, cash register, two-way radio, etc. Must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving instructions, assignments and/or directions from supervisors.
Language Ability: Requires the ability to read invoices, records, reports, statements, accounting journals, etc. Requires the ability to prepare receipts, deeds, contracts, permits, etc., using proper format.
Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to understand government accounting terminology.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; and to determine percentages and decimals.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.
Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Does not require the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal levels of stress.
Physical Communication: Requires the ability to talk and/or hear: (talking: expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via the telephone and two-way radio.

Meet Your Recruiter

Tammy Marie Figueiredo
Staffing Specialist

Tammy has been in the staffing industry for over 15 years. As an HR/Recruiting professional, she takes pride in finding the right candidates and thrives on the challenge of finding the ‘needle in the haystack’. She enjoys working with individuals in a positive and encouraging environment, allowing her to connect with employees and build lasting relationships. 

 

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About PALM BAY, FL

Explore exciting job opportunities in the vibrant area surrounding Palm Bay, Florida! Nestled along the beautiful Space Coast, this region offers job seekers a perfect blend of coastal charm and endless growth prospects. With close proximity to the Kennedy Space Center and the enchanting Brevard Zoo, Palm Bay provides a unique backdrop for career development. Indulge in diverse cuisines along the riverfront, catch a show at the Henegar Center for the Arts, or enjoy a day at Turkey Creek Sanctuary. Join us in discovering the endless possibilities that Palm Bay and its surrounding areas have to offer – your dream job awaits!