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INBOUND CUSTOMER SERVICE REPRESENTATIVE

ORANGE, FL

Posted: 09/01/2023 Industry: CLERICAL Job Number: 14711 Pay Rate: $17.50

Job Description

Bring your excellent customer service, phone and computer skills to join our team!

AUE Staffing, Inc. Is looking for a motivated, hard-working, experienced Inbound Customer Service Representative to assist one of our Government Clients in East Orlando.

As a customer service representative you will be responsible for answering calls, providing information, and helping the customer by being informative, empathetic, and eager to quickly solve the customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Job Requirements

Representative Duties /Assignments:

Solid Waste Performs responsible clerical work receiving payments, issuing receipts, and interacting with customers and franchise haulers. Answers program hot line calls. Provides information on and interpretation of County ordinances and policies. Researches, compiles, and analyzes data for use in reports and meetings. Investigates and resolves customer service issues and problems concerning recycling, garbage, yard waste, and commercial recycling. Distribution of incoming mail and maintaining check log.

Minimum Qualifications:

Graduation from high school or equivalent and two years of customer services-related experience.
Must have the ability to communicate effectively both verbally and in writing.
Ability to type at a rate of 20 correct words per minute.
MUST be able to pass a background check and drug screening.

This is a full time, long term opportunity. Monday - Friday from 8am - 5pm. Pay rate $17.50/hour.

Meet Your Recruiter

Brittany Lord
Staffing Specialist Manager - Altamonte Springs, Fl

Brittany Lord joined AUE Staffing in 2011 with two years of previous experience as a Staffing Coordinator. Brittany quickly took on the role of Staffing Specialist with clients in Orange and Volusia County placing staff in light industrial, clerical, food service and janitorial positions. Brittany has built lasting relationships with clients because of her prompt attention to new job order requests and her employees’ needs. Brittany enjoys her role at AUE Staffing because she has the ability to help others be successful. One of Brittany’s successes was in early 2023, where she earned the title of Certified Staffing Specialist through the American Staffing Association. The certification brings additional knowledge and skills to her role as a Staffing Specialist, making her a valuable resource for clients and employees.  

Working in a small business, everyone where’s many hats and that is true for Brittany. She is our workers' compensation liaison between host employers, employees, and the insurance carrier.  

In her free time, Brittany enjoys the beach, cooking, exercising, and spending quality time with her husband, children, and two dogs.  

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