Job Summary: We are seeking a skilled and customer-focused phone representative to join our team and support our client. The ideal candidate will be responsible for handling inbound calls with a high level of professionalism and efficiency. The role requires excellent communication skills, the ability to work in a fast-paced office environment, and a strong commitment to customer service. This position is a temporary and will be assisting voters and poll workers throughout the Primary and General Election for 2024.
Job Requirements
Responsibilities: - Answer and respond to customer inquiries, resolve issues, and provide information while serving the public under a multi-line phone system. - Utilize data entry skills to accurately capture voter and poll worker information and update records. - Analyze customer needs and provide personalized solutions to meet those needs. - Provide exceptional customer service, ensuring the public's satisfaction. - Maintain a high level of phone etiquette, ensuring all calls are handled in a friendly and courteous manner while maintain confidentiality. - Work effectively in a call center environment, meeting productivity and quality standards determined by our client. - Comfortable working with minimum direction and as a team player while providing detail and solution orientation and ability to apply critical thinking to assist voters and resolve issues. Skills: - Proficiency in English and the ability to communicate effectively with customers. - English language required Bilingual in English and Spanish preferred. - Experience in customer support and a strong background in customer service. - Familiarity with call center operations and a willingness to work in an office setting. - Excellent phone etiquette and the ability to communicate clearly and professionally over the phone. - Strong analytical skills to analyze customer needs and provide personalized solutions. - Ability to work accurately and efficiently with data entry software. - Strong commitment to customer service and a passion for delivering exceptional customer experiences. Special Requirements: - Must be a registered voter in Florida - Possession of a valid Florida Driver License - Overtime is required Physical Requirements: - Able to sit for 5-8 hours daily - Lifting items for 25 lbs or less on occasion Job Types: Full-time, Temporary, Seasonal Pay: From $16.00 per hour Expected hours: 40 per week
Benefits: Dental insurance Health insurance Vision insurance Shift: Day shift Evening shift Morning shift Experience: Phone etiquette: 1 year (Required) Language: English (Required) License/Certification: Driver's License (Required) Ability to Relocate: Viera, FL: Relocate before starting work (Required) Work Location: In person
We currently have 14 positions open for this role.
AUE STAFFING IS AN EQUAL OPPORTUNITY EMPLOYER AND A DRUG FREE WORKPLACE
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About VIERA, FL
Discover exciting job opportunities in the vibrant area surrounding Viera, Florida! Nestled in the heart of the Sunshine State, Viera offers the perfect blend of picturesque landscapes, a bustling economy, and endless growth potential for job seekers. From the nearby Brevard Zoo to the awe-inspiring Viera Wetlands, this area boasts an array of attractions and outdoor adventures. Home to the world-renowned Kennedy Space Center and the enchanting Viera Ranch Park, this region is an ideal spot for those seeking career advancement in a truly captivating setting. Explore our job listings today and embark on a rewarding career in this charming and dynamic location!
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