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SECTION LEADER - CUSTOMER SERVICE

ORANGE, FL

Posted: 10/10/2023 Industry: CLERICAL Job Number: 15766 Pay Rate: $16.65

Job Description

ARE YOU LOOKING TO BE PART OF A FAST PACED, CUSTOMER SERVICE TEAM? AUE STAFFING IS LOOKING TO HIRE A CUSTOMER SERVICE TEAM MEMBER TO JOIN ONE OF OUR BUSY CLIENTS IN THE ORLANDO AREA!

GENERAL DESCRIPTION OF DUTIES
This position is responsible for effectively taking facility management work requests and other information over the phone, fax, computer, etc. And passing the needed information to the proper personnel for timely action. The position is the initial contact for work requests and serves as the liaison for the status of work and problem resolution. This position is extremely important in providing the communication link between the customer and the service provider.

Job Requirements

SPECIFIC DUTIES AND RESPONSIBILITIES
EXAMPLES OF ESSENTIAL FUNCTIONS
Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
Serves as the initial contact point for OCPS Facility & Environmental Services customers to request service.
Determines when service requests are outside the functional responsibility of the Area Operations & Maintenance department, informs the customer, and assists in coordinating other Facilities & Environmental functions as needed to satisfy customer requests.
Initiates the facility maintenance work request/work order process.
Initiates customer notification regarding work start/stop/schedules/problems and status of work, material acquisition, contractor follow-up, etc.
Maintains detailed records of all calls made to the Area regarding operations & maintenance issues.
Develops and manages customer/caller relationships within Operations & Maintenance for the Area.
Determines the scope of service requests and their urgency based on specific criteria provided.
Responds in a timely, efficient manner to all customer inquires.
Informs management of potential problems.
Serves as the coordination point in the Area when an emergency call comes through.
Records customer feedback and notification.
Starts the process for new work.
Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.
Responsible for timely and accurate information they maintain as part of their job responsibilities.
Performs other relevant duties and responsibilities assigned by the Senior Operations & Maintenance Supervisor, Work Control.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

MARGINAL FUNCTIONS
While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.
Distribute mail for shops and areas.
Sort and distribute paychecks.
Assist employees with questions regarding benefits and pay.
MINIMUM TRAINING AND EXPERIENCE
A High School Diploma or GED is required. A strong background in customer service/related experience in stressful situations; and at least one (1) year of experience in a call center or customer service environment is required. Ability to understand facility management and basic construction concepts and terminology. Ability to simultaneously handle multiple, dissimilar tasks in a single work period. Ability to communicate very effectively verbally and in writing. Ability to listen. Ability to pay attention to detail. Exceptionally strong customer service skills. Ability to prioritize key issues. Determines, when appropriate, whether over-the-phone technical advice may solve the problem and either gives such advice or arranges for technical expert to do so. Ability to use computers and work processing software. Ability to find or collect, absorb, filter, store and distribute large amounts of information.

APPLICANT MUST BE PUT THROUGH A LEVEL 2, JLA CLEARANCE AS THIS IS A SCHOOL BASED POSITION. APPLICANT WILL ALSO NEED TO PASS A DRUG TEST PRIOR TO JOB START.

Meet Your Recruiter

Brittany Lord
Staffing Specialist Manager - Altamonte Springs, Fl

Brittany Lord joined AUE Staffing in 2011 with two years of previous experience as a Staffing Coordinator. Brittany quickly took on the role of Staffing Specialist with clients in Orange and Volusia County placing staff in light industrial, clerical, food service and janitorial positions. Brittany has built lasting relationships with clients because of her prompt attention to new job order requests and her employees’ needs. Brittany enjoys her role at AUE Staffing because she has the ability to help others be successful. One of Brittany’s successes was in early 2023, where she earned the title of Certified Staffing Specialist through the American Staffing Association. The certification brings additional knowledge and skills to her role as a Staffing Specialist, making her a valuable resource for clients and employees.  

Working in a small business, everyone where’s many hats and that is true for Brittany. She is our workers' compensation liaison between host employers, employees, and the insurance carrier.  â€¯â€¯ 

In her free time, Brittany enjoys the beach, cooking, exercising, and spending quality time with her husband, children, and two dogs.  

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